Frequently Asked Questions
When ordering a product from the Biante website we ask that customers please note the following:
A product listed as In Stock on our website is currently available to purchase online and will be shipped on the following business day with an ETA to your door of 3 - 14 business days for deliveries inside Australia.
A product listed as a Pre Order is a product that is coming in the future and can be purchased before it arrives so you don't miss it. Pre-Orders receive priority shipping as soon as they arrive in our warehouse. In some cases Pre Orders can take up to 6-12 months to deliver due to circumstances outside of our control. We endeavour to provide customers with outstanding Pre Orders updates wherever possible.
Products listed as In Stock and Pre Order can be purchased at the same time in the one transaction but will be shipped seperately.
For more information regarding Pre Orders, visit the dedicated page on this website under the Customer Service drop down in the main menu.
Note: All product images used in this website may be of a prototype, a real image of the product to be replicated or an illustrative example and may differ from the final deliverable product.
Please note: You must be logged in to your account PRIOR to adding any products to your shopping cart for the 10% discount to be applied automatically. We can't apply this discount once a purchase has been made.
What models do Biante Model Cars produce?
Biante Model Cars produce our own range of Australian model cars in 1:12, 1:18, 1:43 and 1:64 scale in both road and race formats. All models listed as a Biante model car are researched and developed by us in Australia and produced with one of the numerous factories we use in China.
Who are the other brands?
We're also the Australian distributor for other major model brands such as Autoart, Kyosho, TSM, MINI GT, Minichamps, Spark, TopSpeed, GT Spirit, Ottomobile, Vitesse and Quartzo. These brands aren't owned or operated by Biante Model Cars, they are separate entities who produce their own content to their own delivery schedules.
How come some models listed as Biante arrive in Autoart boxes?
While we import and distribute Autoart models, they're also one of the major manufacturers we use to produce some of our classic Australian road and race cars. The research and development is all done in Australia by Biante for these models and they are exclusively produced by Autoart for the Australian market.
Why are your models produced in Limited Edition quantities
There are multiple reasons why we produce our model cars in limited edition numbers. The main reason is to produce a special product for the collector market. One of the other primary reasons is because the production process for model cars is a very in depth, hands on and expensive process so the models need to be produced in one-off production runs to be financially viable.
What is the difference between Diecast and Resin?
In recent times there has been a more common emergence of resin model cars in the Australian market and there are pros and cons for the use of both materials. Diecast models are a metal alloy and generally feature opening parts and are a more sturdy model. Resin models are a type of plastic and are generally closed bodies but with higher levels of exterior detail. To produce a resin model requires less investment in tooling compared to a diecast mould, therefore making a larger range of model possibilities viable to produce. Biante Model Cars remain committed to producing 1:18 Scale diecast opening part models wherever it is viable to do so while also using resin as an option where necessary in various scales.
Will you remake models that have been previously been produced?
Generally speaking no. We will not remake the same model in the same scale or level of detail as has been previously released before by Biante.
How long does it take to produce a model car from concept to completion?
It depends on the scale of the model and the age of the car being replicated, a new model project can take anywhere between 6-24months depending on numerous factors. To find out more, check out the About Us section of this website and click on the "Making Models" section.
If my models are to be an investment, how are they best maintained?
Keep all packaging in perfect condition, any original advertising material and of course keep the model complete with its original parts, dust free and preferably in a locked glass fronted display cabinet. For people who live in sunny climates, ensure that not too much daylight falls onto your cabinet or you will experience fading on one side of your model. Of course you do not let little folk play with your models in the sandpit or anywhere else. They are not children's toys.
How can I be sure that a limited edition model is in fact limited?
The model will itself be numbered or it will come with a numbered Certificate of Authenticity. Other than that there is no other way of knowing for sure. All 1:18 Scale Biante models include a Certificate of Authenticity and our 1:43 Scale models either have a production number printed on the base plate or a Certificate of Authenticity is included.
Do you take requests?
We're often sent requests to produce a wide and varied range of models through our support, dealer and social networks. Generally we have a working plan of 12-24 months in advance as to what models we will produce but some requests - if they're determined to be viable will certainly be considered.
Can you produce a custom, one-off models of my own car?
No, unfortunately we can't. This is primarily because the costs of producing a model car are very high and to produce a one-off simply isn't viable.
How come you haven't produced models of certain of cars?
There are a number of reasons why we haven't produced certain model cars. Generally all of the necessary licensing and legal requirements need to be signed off so there may be issues surrounding that which prevents us from producing a particular model. Some cases might be that we simply haven't gotten around to it yet, it could be planned for the future or it simply wouldn't be cost effective to produce a certain model. Another reason might be that we can only produce so many models a year without causing damage to the market through over supply, we have to be careful with how much we release each year. There are numerous planning and processes behind the decisions of what models we produce, to find out more, check out the About Us section of this website and click on the "Making Models" section.
How do I become an Authorised Biante Dealer?
We welcome any enquires for new Biante stockists. Please read the information and use the contact form provided in the "Stockists" section of this website to start an application process.
How big are your model cars / what does "1:18" etc mean?
Traditionally Biante only produce 1:18, 1:43 and 1:64 Scale model cars although we do carry a variety of scales produced by a range of different manufacturers. The lower the scale number is then the larger the model will be, so a real car would be described as 1:1 Scale, a 1:18 Scale would be 18 times smaller in dimension to that. A 1:43 Scale model would be 43 times smaller in scale to the real version and so on.
As a rough guide here are some measurements of previously produced models:
1:12 - Biante's VF Commodore Supercar : 40cm long X 17 winds X 12cm high.
1:18 - Biante's Ford BA Falcon XR8 : 25cm long x 11cm wide x 7cm high.
1:43 - Biante's Holden V2 Monaro CV8 : 11cm long x 3.5cm wide x 3cm high.
1:64 - Biante's Holden VU SS ute : 7.5cm long x 2.5cm wide x 1.5cm high.
Are Biante Model Cars Licensed?
Yes, in most cases where possible, Biante Model Cars produces models with licenses approved by the car manufacturer and in some instances, the racing category where applicable.
Can I get spare parts for a model if it is damaged?
Generally speaking, no. When models are shipped to us from the factory they are shipped in complete units. Biante models are made up of around 200 parts for detailed 1:18 scale. These parts are cast in groups on a 'sprue' which is a connecting piece holding all the cast parts together. There are sprues for each individual material used, i.e. white metal, plastic in black plastic and clear plastic. There is usually a short period of several weeks where some spare parts (and packaging boxes) will be retained by the factory to rectify any models damaged in transit. After this period, the spare sprues will be recycled into parts for upcoming models and no further parts will be available unless or until another production run eventuates.
Can I get a replacement Certificate of Authenticity?
We're unable to offer replacement Certificates for a number of reasons, primarily it's to protect the integrity of our products. All Certificates should be handled with care and stored in a dry, safe place.
Does Biante produce any catalogues of their products?
No, our website is the primary resource of information for Biante products. We have produced an Annual Model Guide and Catalogue releases on CD Roms in the past but no longer have the resources to produce these items.
If I start collecting now, how can I get the models produced years ago?
You can check out the smaller shops that may have stock left over, or go to the larger recognised collector shops where you can often find historical issue model cars - these latter shops often have their own websites retailing both past and present issue model car stock. Ebay is another popular resource. More traditional sources for model cars can be found at various suburban swap meets or dedicated toy fairs, not to mention the "For Sale" columns in newspapers, trading magazines and the like.
Why aren't all teams in a particular racing series modelled by the one manufacturer?
There can be numerous reasons for this. First up, the actual racing teams must grant licences to the model manufacturers. This can also be in addition to the racing category and the car manufacturer. Sometime teams may ask more in royalties than a model manufacturer may consider worthwhile. From another perspective, some teams are obviously more popular than others. Some model manufacturers may be satisfied to produce small quantity editions of a particular model, whereas other diecast model companies may only be attracted to the 'bigger' teams. Yet another angle may relate to the origins of teams, drivers and model manufacturers. For example, one manufacturer may be German based, so their preference for product may align more toward German drivers and/or cars and these could be the types of models that they most want to make.
Why don't you produce models of all the cars in the V8 Supercars Championship?
Primarily due to the reasons stated above. We have to secure the contracts and licenses with individual teams to produce models of their cars. Some we have contracts to produce some cars and some we don't due to a number of different reasons.
What teams do you currently produce models for in the V8 Supercars Championship?
Search for V8 Supercars in the shopping section of this website and you will be able to see which teams we produce models for.
Why are the new Car of the Future V8 Supercar models in 1:18 Scale cheaper than other 1:18 Scale models produced by Biante?
When the Car of the Future was announced as the new technical standard for V8 Supercars, this presented us with an opportunity to develop new models and try to reduce their price to make the product more attractive to fans and collectors. Our 1:18 V8 Supercar models are still produced in diecast with opening parts other than the boot. We have reduced the price by sealing the boot and lowering some of the more expensive levels of detail seen on other model cars.
How often is a particular competition or racing car made?
For each model manufacturer, the established practise is for only one production run of a particular car/driver combination per year. In modern times however with special events and liveries, this potentially can be increased. There are also some circumstances whereby the same car is sometimes replicated in model form by more than one diecast manufacturer. Generally though, most competition cars are one-offs and that is why you need to buy your favourite model car as soon as you see it made available.
Are only current competition and racing cars produced?
It depends on the model manufacturer but generally both older and modern racing cars are produced. Biante Model Cars produces a range of classic Australian Touring Car models and current V8 Supercars.
Why do some competition models not have all the sponsors decorations like the real car?
Discrepancies are mainly due to tobacco and/or alcohol government legislation. In a majority of western countries it is now illegal to display tobacco advertising, including company or brand logos. It doesn't matter as to whether tobacco advertising was legal in the time of the relevant race car - model manufacturers have to abide by the current day rules. Also, there are countries that restrict alcohol advertising, so some models do not show these areas of decoration either. Other livery deletions may be due to conflicts between team sponsors and race event sponsors.
Does Biante only produce model cars?
No, Biante produces other collecting and motorsport related products and it is an area we hope to continue to grow in the future. 1:10 Scale display bonnets and our limited edition prints are two new product ranges which have proven to be popular.
Website Product Terms Explained
What does "In Stock" mean?
In Stock means a product listed on our website is currently available to purchase online.
What does "Pre Order" mean?
A product listed under Pre Order means that this product is a future release and can be secured before it is delivered as a pre-order so you don't miss out on it. Pre Orders are paid in full and receive priority release, shipping and a lower Certificate of Authenticity number. Models marked as Pre Order on our website can also be Pre Ordered at authorised Biante stockists. For more information on Pre Orders, visit our dedicated Pre Order section under the Customer Service menu.
What does "Future Release" mean?
A product listed as a Future Release means that is has been announced and will be available to buy in the future, but with no set timeframe for delivery as that information isn't currently available to us. These products can be pre-ordered from stockists and will be available to buy online from us when they arrive.
What forms of payment do you accept?
Products purchased online through the Biante website can be paid for using your credit card or through Pay Pal.
Are there any hidden fees if I use my Credit Card or Pay Pal?
Not from Biante, the amount stated on checkout is the amount that we will charge. We're can't be held responsible for any hidden bank fees associated with your banking provider.
Do you accept offline payments?
Unfortunately we no longer accept offline payments due to the lack of demand and the resources required to accept them.
Can I pay for my order by direct deposit?
Unfortunately we no longer accept direct deposit payments.
Can I fax my credit card details?
No, we cannot accept this form of payment and you should never fax your full credit card information for security reasons.
Is the Biante website secure?
Yes this is a secured website. Your payment information is invisible to everyone and all transactions are carried out automatically so your personal and credit card information is completely secure.
Is my personal information secure?
Yes, we respect your right to privacy. All your personal information is collected and stored for shipping and accounts purposes only. All information collected by Biante Model Cars is for our use and will not be supplied to third parties.
What's the difference between a "Pre-Order" and a regular "In Stock" website order?
In terms of the transaction process, nothing, both pre-orders and in stock orders a paid in full in order to complete the transaction. The main difference is a Pre-Order is made to secure a future release and will be shipped in the future when it arrives in our warehouse. An In Stock purchase is an item currently in our warehouse and will be dispatched to you on the following business day.
Can I return a product?
If your product is damaged during transit or you're unhappy with your purchase then we will gladly provide a full refund. We operate on a 30 day money back guarantee. Contact us if you have any concerns or issues with your purchase and we will be more than happy to assist.
What happens if I have been sent the wrong product?
We only pick and send what products are listed on our picking slip so please carefully review your order to ensure it is correct before completing the checkout process. In the event that a wrong product is received, simply return it in its original condition and we will provide a full refund.
How do I ensure that I'm only receiving what I want when I order?
Ensure your cart is empty before you begin shopping and review the items in your cart during the checkout process before you submit your payment.
Sometimes the images of the models on your website are different from your advertising, why?
Generally when we announce a new model, the sample we use and photograph is of a prototype model. A prototype may feature differences and imperfections that we fix in between receiving that and going ahead with production. Once we receive a prototype model, we normally update the images to the correct sample, hence the reason why sometimes you can spot the differences.
Can I order multiples of any one item?
Yes, you are permitted to purchase more than one of any item where permitted and stock is available. Biante hold the right to review and adjust any order that they deem to be excessive or incorrect for reasons not limited to:
- Quantity for any one item exceeds that for which would normally be purchased for ones own personal use.
- Customer has received or placed orders for the same product other than the one currently being reviewed.
- Biante hold the right to refuse sale for self known reasons.